“SNCL provided an exceptional service. They understood the brief, considered the target audience and delivered a bespoke and polished service. The impact was huge and turned our customer care around”.
Victoria Brennan, COO, Cougar Monitoring, 2015
All our training courses/workshops are highly interactive and will be tailored to the needs of your organisation. If you want didactic training with lots of PowerPoint slides then this is not the training for you.
- Building Cohesive and Highly Effective Teams
- Excellent Customer Service
- Leading through Coaching
- Powerful Presentations and Public Speaking
- Making Meetings Matter. Click here for: MMM A5 Leaflet
- Mastering Conflict
- The Skilled Interviewer
- GP Practice Teams: Creating Excellent Experiences for All. Click here for: SNCL – Practice Team Development. Flyer
The service was great, Sophie and Owen took the time to understand our business and how it operates to bespoke the training to our needs. The feedback from our staff was great turning "another boring training session" into something interactive and engaging with the content of the course relative to the participants. The customer experience following the training has been extremely positive with an added benefit of a greater appreciation of internal as well as external customers changing the atmosphere within the office.
Paul Worsley, Director of Operations, Defence Security Systems Ltd, 2015
SNCL offers half and full day workshops on ‘Making Meetings Matter’.
What do people think of meetings?
NEW: GP Practice Team Development Workshop: Creating Excellent Experiences for All.
“The whole team really enjoyed the workshop, exploring the theme of empathy- for each other as a team as well as for our patients. It was an excellent investment in the practice team and has helped us to work more effectively together, providing a reference point to challenge each other effectively when necessary ” Dr Beverley McDonald, Richford Gate Medical Practice, Hammersmith.
SNCL delivered 23 training courses in 2015 and 2016 to over 250 people. The chart below summarises the quantitative feedback received.
A selection of Feedback from delegates attending SNCL courses:
An NHS delegate, 2015
To discuss your training requirements please call Sophie on 07967 007617 or email firstname.lastname@example.org