SNCL Training

“SNCL provided an exceptional service. They understood the brief, considered the target audience and delivered a bespoke and polished service. The impact was huge and turned our customer care around”.

Victoria Brennan, COO, Cougar Monitoring, 2015

All our training courses/workshops are highly interactive and will be tailored to the needs of your organisation. If you want didactic training with lots of PowerPoint slides then this is not the training for you.

2018 Workshops

Please Click SNCL Training Workshops. 2018  for a flyer about our workshops.
We are delighted to offer the following workshops in 2018:
The service was great, Sophie and Owen took the time to understand our business and how it operates to bespoke the training to our needs. The feedback from our staff was great turning "another boring training session" into something interactive and engaging with the content of the course relative to the participants. The customer experience following the training has been extremely positive with an added benefit of a greater appreciation of internal as well as external customers changing the atmosphere within the office.

Paul Worsley, Director of Operations, Defence Security Systems Ltd, 2015


SNCL offers half and full day workshops on ‘Making Meetings Matter’.

What do people think of meetings?


NEW: GP Practice Team Development Workshop: Creating Excellent Experiences for All.

“The whole team really enjoyed the workshop, exploring the theme of empathy- for each other as a team as well as for our patients. It was an excellent investment in the practice team and has helped us to work more effectively together, providing a reference point to challenge each other effectively when necessary ”​
Dr Beverley McDonald, Richford Gate Medical Practice, Hammersmith.

The Statistics

SNCL delivered 23 training courses in 2015 and 2016 to over 250 people. The chart below summarises the quantitative feedback received.

Excellent Very Good Good OK
Training Content



Training Delivery



Lots Some Little None
Knowledge Gained



A selection of Feedback from delegates attending SNCL courses:

“It was brilliant”


“This has been a really inspiring training course. I have learnt so much”


“What a great day. I feel so much more confident. Thank you Sophie and Owen”


“I never knew training courses could be so fun”


“ This training session blew my mind. Really engaging and very powerful”


“I never thought I would say this but I really enjoyed the role play and I learnt so much”


“When can I come on the course again?! I loved it”


“This is the best training course I have ever been on”


An NHS delegate, 2015

To discuss your training requirements please call Sophie on 07967 007617 or email